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Evidence Guide: ICTSAS419 - Support system software

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTSAS419 - Support system software

What evidence can you provide to prove your understanding of each of the following citeria?

Maintain system software

  1. Evaluate system effectiveness against organisational requirements and benchmarks to determine if maintenance activities should be commenced
  2. Use system utilisation, file and disk structure, performance reports and files to identify peak periods and possible performance problems
  3. Monitor system data levels to determine whether system performance is consistent with predetermined standards
  4. Troubleshoot the system, if required, with appropriate system tools
  5. Monitor and retune the system to improve performance
Evaluate system effectiveness against organisational requirements and benchmarks to determine if maintenance activities should be commenced

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use system utilisation, file and disk structure, performance reports and files to identify peak periods and possible performance problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor system data levels to determine whether system performance is consistent with predetermined standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Troubleshoot the system, if required, with appropriate system tools

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and retune the system to improve performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Set up and manage system files

  1. Evaluate system requirements and monitor the appropriateness of file and folder structures
  2. Use appropriate administration and tools to create file and folder structures
  3. Set security, access and sharing of file system to meet requirements
  4. Identify virus protection requirements of the network in line with policies and organisational requirements
  5. Scan system for viruses and remove detected viruses
  6. Test file system to ensure appropriate access is available to user groups
  7. Ensure logon scripts and custom written utilities and programs conform to organisational guidelines for simple programming constructs
  8. Document the file system created according to organisational guidelines
Evaluate system requirements and monitor the appropriateness of file and folder structures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate administration and tools to create file and folder structures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Set security, access and sharing of file system to meet requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify virus protection requirements of the network in line with policies and organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Scan system for viruses and remove detected viruses

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test file system to ensure appropriate access is available to user groups

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure logon scripts and custom written utilities and programs conform to organisational guidelines for simple programming constructs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document the file system created according to organisational guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and manage system usage and security

  1. Monitor user access against user access levels
  2. Review security requirements for user and data to be stored on network
  3. Determine risks that data is exposed to, and formulate appropriate prevention and recovery processes
  4. Implement a system to provide backup and to restore services in the event of a disaster
  5. Document disaster recovery procedures
Monitor user access against user access levels

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review security requirements for user and data to be stored on network

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine risks that data is exposed to, and formulate appropriate prevention and recovery processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement a system to provide backup and to restore services in the event of a disaster

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document disaster recovery procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out system backup

  1. Confirm backup schedule meets organisational requirements
  2. Ensure system backups are completed according to organisational, scheduling and system requirements
  3. Ensure that a secure off-site location for the storage of backup media is provided and used
  4. Ensure system backups are recorded according to organisational requirements
Confirm backup schedule meets organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure system backups are completed according to organisational, scheduling and system requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that a secure off-site location for the storage of backup media is provided and used

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure system backups are recorded according to organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Restore system backup

  1. Ensure system restores are completed when required for system recovery or testing according to organisational guidelines
  2. Optimise the restored system according to organisational requirements
  3. Ensure system restores are documented according to organisational requirements
Ensure system restores are completed when required for system recovery or testing according to organisational guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Optimise the restored system according to organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure system restores are documented according to organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Maintain system software

1.1 Evaluate system effectiveness against organisational requirements and benchmarks to determine if maintenance activities should be commenced

1.2 Use system utilisation, file and disk structure, performance reports and files to identify peak periods and possible performance problems

1.3 Monitor system data levels to determine whether system performance is consistent with predetermined standards

1.4 Troubleshoot the system, if required, with appropriate system tools

1.5 Monitor and retune the system to improve performance

2. Set up and manage system files

2.1 Evaluate system requirements and monitor the appropriateness of file and folder structures

2.2 Use appropriate administration and tools to create file and folder structures

2.3 Set security, access and sharing of file system to meet requirements

2.4 Identify virus protection requirements of the network in line with policies and organisational requirements

2.5 Scan system for viruses and remove detected viruses

2.6 Test file system to ensure appropriate access is available to user groups

2.7 Ensure logon scripts and custom written utilities and programs conform to organisational guidelines for simple programming constructs

2.8 Document the file system created according to organisational guidelines

3. Monitor and manage system usage and security

3.1 Monitor user access against user access levels

3.2 Review security requirements for user and data to be stored on network

3.3 Determine risks that data is exposed to, and formulate appropriate prevention and recovery processes

3.4 Implement a system to provide backup and to restore services in the event of a disaster

3.5 Document disaster recovery procedures

4. Carry out system backup

4.1 Confirm backup schedule meets organisational requirements

4.2 Ensure system backups are completed according to organisational, scheduling and system requirements

4.3 Ensure that a secure off-site location for the storage of backup media is provided and used

4.4 Ensure system backups are recorded according to organisational requirements

5. Restore system backup

5.1 Ensure system restores are completed when required for system recovery or testing according to organisational guidelines

5.2 Optimise the restored system according to organisational requirements

5.3 Ensure system restores are documented according to organisational requirements

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Maintain system software

1.1 Evaluate system effectiveness against organisational requirements and benchmarks to determine if maintenance activities should be commenced

1.2 Use system utilisation, file and disk structure, performance reports and files to identify peak periods and possible performance problems

1.3 Monitor system data levels to determine whether system performance is consistent with predetermined standards

1.4 Troubleshoot the system, if required, with appropriate system tools

1.5 Monitor and retune the system to improve performance

2. Set up and manage system files

2.1 Evaluate system requirements and monitor the appropriateness of file and folder structures

2.2 Use appropriate administration and tools to create file and folder structures

2.3 Set security, access and sharing of file system to meet requirements

2.4 Identify virus protection requirements of the network in line with policies and organisational requirements

2.5 Scan system for viruses and remove detected viruses

2.6 Test file system to ensure appropriate access is available to user groups

2.7 Ensure logon scripts and custom written utilities and programs conform to organisational guidelines for simple programming constructs

2.8 Document the file system created according to organisational guidelines

3. Monitor and manage system usage and security

3.1 Monitor user access against user access levels

3.2 Review security requirements for user and data to be stored on network

3.3 Determine risks that data is exposed to, and formulate appropriate prevention and recovery processes

3.4 Implement a system to provide backup and to restore services in the event of a disaster

3.5 Document disaster recovery procedures

4. Carry out system backup

4.1 Confirm backup schedule meets organisational requirements

4.2 Ensure system backups are completed according to organisational, scheduling and system requirements

4.3 Ensure that a secure off-site location for the storage of backup media is provided and used

4.4 Ensure system backups are recorded according to organisational requirements

5. Restore system backup

5.1 Ensure system restores are completed when required for system recovery or testing according to organisational guidelines

5.2 Optimise the restored system according to organisational requirements

5.3 Ensure system restores are documented according to organisational requirements

Evidence of the ability to:

monitor and document system software performance according to vendor and organisational benchmarks

maintain system performance to these benchmarks

use a wide range of features and system tools.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

analyse and describe system software and system tools

outline the key features of change management systems

describe the client business domain

describe the quality assurance practices with regard to supporting system software

identify and describe vendor products and trends in product development.